Friendly Attitude Of Medical Staff Towards Patients Essay

The Importance of a Positive Attitude
In any job your attitude is important, it governs your daily life and determines your outlook on everything you encounter. In our current economy, employers have a large pool of job seekers to choose from. Employers are looking for those with first rate skills and a positive personality to go along with it. Your knowledge may have landed you the job, but don’t underestimate the influence a good attitude and interpersonal skills have on that outcome.Friendly Attitude Of Medical Staff Towards Patients Essay

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Make a Positive Attitude a Requirement for Yourself
Attitude is vitally important in the healthcare field. As a nurse, your patients are affected by everything you do. This includes your attitude, and demeanor. You are a care giver, and the positive attitude you portray is infectious when it comes to patients. They will feel they are getting compassionate care from an individual who has their best interest in mind.

If you find yourself consistently in a bad mood or poor state of mind, it’s time to take a step back and examine the situation.Friendly Attitude Of Medical Staff Towards Patients Essay

The first step is to determine what is causing your distress. Could it be that something at home is filtering into your work life; or is the issue at work itself?

Are you burnt out?
Is a situation at home transferring into your work life?
Do you have an issue with a specific co-worker?
Do your best to put these problems to rest. It is imperative that you have a healthy balance in your work/home life. Be sure to try and separate the two as best you can. If you are burnt out try floating to a different specialty or taking some personal days to decompress. Even a day of rest and relaxation can provide you with the jump start you need.Friendly Attitude Of Medical Staff Towards Patients Essay

Pros of a Positive Attitude
RNs are the backbone of any healthcare facility. They touch every life that comes into the facility and it is imperative those patients receive the best care from the best people. A positive attitude can increase the consistency of high performance and guarantee patient satisfaction.

If a bad mood or funk is clouding your day there is a higher probability for mistakes. It is our duty as healthcare professionals to ensure we are of sound mind. Choosing a positive attitude is the best way to go about doing this.

Often times the best way to earn a good reputation and advance your career is through attitude. Those individuals who are confident in their ability to handle job stress more often than not have a good grip on approaching difficult situations they might encounter. Your attitude influences all areas of your day-to-day life and determines how well you handle stress.Friendly Attitude Of Medical Staff Towards Patients Essay

At the end of the day we are each in control of our moods, it is up to us to choose to be positive. Regardless of what may be going on at home, or at work, we can choose to have a good attitude. Given the choice between an optimist and a pessimist, we will always align ourselves with the optimist.

In healthcare, situations we find ourselves in are not always easy. So choose to be the optimist in every situation. Your attitude will be infectious and those surrounding you will be better because of it.Friendly Attitude Of Medical Staff Towards Patients Essay

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Your knowledge and aptitude landed you a good job. But those likely weren’t the only assets that got you hired. Chances are your enthusiasm and attitude played a role, too. In an economy with lots of job seekers, employers are looking for people who can bring first-rate skills to the table, with a personality to match. In health care, this is especially true — a positive attitude in health care really counts. Your attitude, as the care giver, can make a difference in how your patients feel. It’ll help them feel they are being cared for with compassion. A positive attitude can be infectious!Friendly Attitude Of Medical Staff Towards Patients Essay

A positive attitude in health care professions can also impact your actual job performance. From dealing with stressors of the job, to crafting creative solutions to problems, to managing your interpersonal relationships with co-workers, having a positive demeanor is advantageous on many levels. We tend to be more productive and inclined to do our best when we have a positive attitude—even towards undesirable assignments. What employer doesn’t appreciate that?Friendly Attitude Of Medical Staff Towards Patients Essay

But let’s be fair. Maintaining a positive and upbeat attitude at all times is hard to do—and that’s fine—as long as bouts of distress or negativity aren’t your norm. If you find yourself feeling negative more often than not, it’s time to analyze the situation and find a solution.

What’s causing that bad attitude?

Your first step is to get to the root of what’s causing your unhappiness at work.

Are you constantly disagreeing with a co-worker, or vice versa?
Do you have job burn-out?
Did a patient say something that bothered you and you’re having a hard time shaking it?
Are you dealing with a personal issue that has nothing to do with your job?
Try to isolate the causes of your poor mood and seek ways to change those instigators.Friendly Attitude Of Medical Staff Towards Patients Essay

Your expectation versus reality.

You might discover that health care is definitely where you’re supposed to be, but you just haven’t found the perfect job fit yet. More than likely, when you began your schooling to become a health care professional, you knew exactly what you wanted to do upon your graduation…or so you thought. Hopefully you did your homework and investigated the specifics of the job environment and where that job would take you. If you didn’t, you could find your expectation was a bit grander than the reality turned out to be. Before you accept a position in a health care facility, it’s important to be sure that you clearly understand the expectations and requirements of the job. Some variant from your initial expectation is acceptable, but it’s possible that other differences will be harder to accommodate. In these cases, you could end up with a strained working relationship with your employer, a bad attitude, and the potential to have a negative effect on the care you give to your patients. To overcome the challenge, you’ll have to speak with your boss to resolve the issues. Only you will know what adjustments will help ease your discontentment.Friendly Attitude Of Medical Staff Towards Patients Essay

If you’re on the opposite end of the spectrum and have been working for years, job burn-out can easily be the culprit. You need to be recharged! Set yourself a goal to achieve. Take a continuing education class or attend a seminar to enhance your expertise, or learn something new. Look for ways to improve upon a process that could benefit your team and determine how to best implement those changes. Finally, talk with your boss or Human Resources about the possibility for advancement or openings in another department. Sometimes it only takes a small change to get back on track and motivated.

Benefits of a positive attitude

Regardless of what allied health profession you work in, a positive attitude can make a big impact on your career and your success. It can help to:Friendly Attitude Of Medical Staff Towards Patients Essay

Increase the probability of optimum and consistent performance. When you perform at your best, you’re able to achieve the ultimate goal in health care—helping your patients find healing and maintain a healthy lifestyle.
Reduce accidents or unintentional incidents. If you’re in a bad mood, there’s a good chance that you’re mentally distracted by what’s bothering you, and you may not even realize it. When you aren’t focused, you’re more likely to give less-than-your-best care. This can invite errors, injury or even accusations that you’ve not delivered the care the patient expected.
Earn a good reputation and advance in your career. People with good attitudes are better able to handle job stress and are more constructive in approaching difficult situations. These are fundamental characteristics employers look for when considering employees for promotions and advancements. It’s also a surefire way to get a glowing reference if you decide to change jobs.Friendly Attitude Of Medical Staff Towards Patients Essay

Ultimately you are in control of your attitude, and can choose to be an optimist or a pessimist. You have to decide how you will let the world around you influence your attitude. Hopefully, you’ll find joy in what you do so that a positive attitude is the rule, not the exception. Because a positive attitude in health care really does matter.

Professional etiquette is one of the most important factors contributing to a successful healthcare career.

Healthcare involves many personal interactions with a variety of people. Etiquette in healthcare is more than just good manners; it is about establishing respectable relationships with patients, colleagues, and supervisors.Friendly Attitude Of Medical Staff Towards Patients Essay

In a medical setting, healthcare professionals must set the tone for the interaction with patients and visitors. They are constantly in contact with people who will assess them based on the way they communicate, body language, and appearance.

“Healthcare professionals have a tremendous obligation,” says Dr. Robert J. Wolff, PhD, program director of Health Science at South University, Columbia. “The most important thing is that healthcare professionals have higher standards than most professions because they are dealing with the dignity of patients and their ability to be healed.”Friendly Attitude Of Medical Staff Towards Patients Essay

Being kind and empathetic goes a long way in gaining a patient’s confidence. A visit to the doctor can be stressful enough without having to deal with unfriendly, inattentive, and disorganized medical staff.

Patient satisfaction can also be improved if patients are encouraged to express their ideas, concerns, and expectations.

“I think when the healthcare professional comes into the room, their goals should be multifaceted,” says Dr. Lila Stageberg, MD, assistant professor of Health Sciences at South University Online Programs. “Part of that agenda is to discover what the patient’s needs are. But, sometimes the most important thing is to just be present.”

Patient-Centered Care
Patient expectations of healthcare experience vary widely, but for the most part people are seeking care that is patient-centered and meets their needs.

“Dealing with patients is a Friendly Attitude Of Medical Staff Towards Patients Essaymuch more intimate experience,” Wolff says. “We are dealing with the aspects of healing, patient care, mental and social health.”

Service performance in healthcare is heavily scrutinized. It is critical for medical practices to focus on providing positive experiences for patients and caregivers that begins as soon as they enter the door. Everyone from the receptionist to the physician must do their part to convey a sense of courtesy, caring, and helpfulness.

Patients want to feel comfortable with the people with whom they are entrusting their well-being. Some communication techniques have proven to make people feel better and help them heal faster.

“Healthcare staff should be friendly and open. A patient should be acknowledged immediately,” Wolff says. “Smiling and appropriate touch also lets patients know they matter.”

A healthcare provider’s bedside manner encompasses their medical knowledge, personality, and ability to understand the patient and communicate their concern for them.Friendly Attitude Of Medical Staff Towards Patients Essay

The most important thing is that healthcare professionals have higher standards than most professions because they are dealing with the dignity of patients and their ability to be healed.
Healthcare professionalism has become an area of focus on its own. San Diego, California-based medical marketing firm Sullivan Luallin Group created the C.L.E.A.R. protocol to provide healthcare professionals with guidance on the proper ways to deliver healthcare services. C.L.E.A.R., which stands for connect, listen, explain, ask, and re-connect, encapsulates the important elements of service delivery and performance standards.

According to the Sullivan Luallin Group, service performance is as important as clinical performance; just as there are clinical guidelines, service protocols are necessary too.

“You have to define for physicians and staff members what job expectations are,” says Kevin Sullivan, owner and cofounder of Sullivan Luallin Group. “The behaviors we outline in C.L.E.A.R. are very simple, but people do not follow them because they are bogged down by the routine and repetition of their jobs. They do not know who will walk up next or what will hit their desks.”Friendly Attitude Of Medical Staff Towards Patients Essay

Interactive Health
The use of technology in the exam room has added another element to patient interaction.

In medical practice, healthcare professionals are using mobile phones and tablet computers to look up drug and treatment reference material, help choose treatment plans for patients, and help make diagnoses.

While these devices can be helpful for doctors and patients, they can become distractions that could potentially damage patient interaction. Although mobile technology and computers have become the norm in many medical facilities, healthcare professionals must keep their focus on the patient.Friendly Attitude Of Medical Staff Towards Patients Essay

“The basic thing is the tablet or device should be used strictly for recording or seeking data,” Wolff says. “Always address the patient directly. Enter data and look back at them. The patient should be number one in that room.”

Patients using technology has also become an issue. Stageberg has noticed more patients using their mobile devices while they are hospitalized and looking for information on their own.

“What happens though is that people are not assertively asking their healthcare providers questions because they are trying to answer them on their own,” she says. “But, our purpose as healthcare providers is to be gatekeepers of the knowledge. We want to make sure the patient has all their questions answered, and they may not know what their questions are or should be.”

Healthcare will continue to face advancements and changes, but professionalism and a focus on patient satisfaction will continue to be at the heart of what it means to be in a healing profession.Friendly Attitude Of Medical Staff Towards Patients Essay

John Hutton a Politician (2010) once said “For too long nurses have been undervalued, restricted in what they could do, with too few career opportunities in clinical practice….”, the two acts came after this was said. Having good ethics and attitude towards the Healthcare system will have a better result in the care field also it is positive point and can become a negative. This will affect people and the Healthcare Services and Practice; they have changed for the better and will continue to change.
There are many Acts and Legislations in the UK but the Health and Social Care Act 2012 is significant for the NHS with the new reformed structure of the funding. In the past NHS have had trouble with funding and the new reformed act would introduce new boards and sectors that will be able to fund better as well as save money for the NHS. A stronger voice for patients, centred care – “No decision about me without me” giving more choice to decide on which GP, hospital they require, these are the impacts on NHS.
The Department of Health state (2012) “Improve quality and choice of care for patients, and increase transparency for taxpayers” improving the quality of service provided, having more options for the patients regarding their health; this act is to promote and protect patients.Friendly Attitude Of Medical Staff Towards Patients Essay
Current legislation and policy guidelines demonstrates six key factors which are: encouraging and securing patient’s interest be a clear focus, a good system which is suitable for all types of provider, a planned framework that is underpinned by secondary legislation, the secretary of state keeps all accountability and powers to become involved when necessary, sorting out existing regular structure and to reduce repetition moreover the care quality Friendly Attitude Of Medical Staff Towards Patients Essay