Emotional Intelligence (EI) is not necessarily inborn, but learned. Thus, EI is considered a set of learnable skills that employees can acquire, as needed, to reduce conflict and improve performance and satisfaction in the workplace. Emotional Intelligence  EI involves the abilities to: recognize and transmit verbal and nonverbal messages, understand the context of messages, regulate one’s emotions, and activate emotions in others. I/O Psychologists are routinely called on to assess and train staff in EI, often when conflict situations have arisen in an organization or unit thereof. Thus, it is critical for I/O Psychologists to understand the essentials of EI theory and intervention.

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Select one exercise (see attached) summarize the exercise you have chosen for the class sufficiently so that your peers would be able to use this exercise with a real-world team. Finally, discuss what you believe are the positive results this exercise might have on a work team and its members’ EI as well as how this exercise could, if not facilitated properly, lead to problems or misunderstandings in the team.

Read Chapters 5, 6, and 7 in your textbook, as follows:Chapter 5: “Individual Interventions in Consulting Psychology”Chapter 6: “The Effectiveness of Executive Coaching: What We Know and What We Still Need to Know”Chapter 7: “A Consultant’s Guide to Understanding and Promoting Emotional Intelligence in the Workplace”

Lowman, R. L., University, C.S.O.O.S.A.A. I. The California School of Organizational Studies Handbook of Organizational Consulting Psychology: A Comprehensive Guide to Theory, Skills, and Techniques.