The client Mary Ellen has been suffering from unexplained and neurological symptoms at an early age of 35 years. She had been working in the position of staff associate on a full time basis at the country assessor’s office. Her condition compelled her to take leaves citing the reason of short-term disability reasons. It is evident that the Mary has been considerate about her professional career and since she fears of losing her job. Case Study Of Mary Ellen-Chronic Illness Management Essay.The ill behavior and frustration is a result of inability to diagnose her condition. The failure of the clinic to provide her with a differential diagnosis and successive care plan over considerable period of 3 months has led to frustration and dissatisfaction (Auerbach, 2013).

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Deter (2012) outlined strategies for addressing concerns of clients when they are dissatisfied with services provided. It is essential to maintain composure considering that Mary is frustrated and annoyed with the failure to diagnose her condition. Empathy goes a long way when the patient is complaining to console the individual. Mary is to be assured that the diagnosis for her condition would soon be made and realistic goals related to her chances of recovery can be further discussed.

The model that best describes Mary Ellen’s experience is Rolland’s illness trajectory model. The model encompasses three phases that are crisis, chronic and terminal. The first phase termed crisis phase is further divided into two sub-phases. These are the symptomatic period before the diagnosis and the period of initial adjustment after the diagnosis has been made. Case Study Of Mary Ellen-Chronic Illness Management Essay. The chronic phase is the period between the treatment initiation and terminal phase. The terminal phase is the one where the death of the client is inevitable (Kramer-Kile et al., 2012). In the present case, Mary is at the crisis phase and in particular the symptomatic period. The diagnosis of her condition is yet to be made and Mary has been experiencing crisis in her life. She is concerned about her professional career and demands a diagnosis to be made as soon as possible. She further points out that she feels one believes the suffering she has to face and is further annoyed as people perceive her to be a psyche case

References

Auerbach, C., Beckerman, N., & Blanco, I. (2013). Women Coping With Chronic Disease: The Psychosocial Impact of Lupus. Journal Of Social Service Research, 39(5), 606-615.

Deter, H.-C. (2012). Psychosocial interventions for patients with chronic disease. Biopsychosocial Medicine, 6, 2. Case Study Of Mary Ellen-Chronic Illness Management Essay.