Effective Communication To Prevent Adverse Events In Healthcare

Impact Of Effective Communication On Patient Condition

In the process of patient care and health improvement, effective communication is determined as one of the major factors using which critical healthcare situations are resolved. This communication can be verbal or written communication as it helps to provide a complete assurance that the process is efficient in providing aimed healthcare intervention to the patient (Makary and Daniel 2016). Effective communication is the process using which values and concern towards the patient could be determined and hence, it adds efficiency in the care process. On the other hand, inappropriate communication decreases the magnitude of the intervention and reduces the effectiveness of the intervention, leading to adverse events in the care process (Fazel et al. 2012). Therefore, in this discussion paper, complete analysis of the effective communication and its effect on patient condition will be discussed. Besides, this, the type of adverse events that could affect the care process, the effective strategies to maintain the health process and strategies to prevent it will be discussed. Finally, if the adverse event occurs prior to the application of any intervention, then the strategies to overcome that type of adverse events were also discussed in this case study (Schulz and Nakamoto 2013).  Effective Communication To Prevent Adverse Events In Healthcare Essay Paper

Importance of communication

While going through the helathcare interventions in the helathcare facility, it is normal that the patients feel stressed and depressed about the care process, the treatment, the tests and interventions as the healthcare education of each of the patient is not similar (Watson et al. 2016). Therefore, it is an important strategy of the healthcare process to create an effective communication process so that the patient and his stress and anxiety related to the helathcare intervention could be controlled (Schulz and Nakamoto 2013). The effective communication is an important process using which the healthcare facility and professionals provide effective support and mental care to the patients by listening to their concerns and provide rationale explanations to that the patient can feel valued and cared within the care facility (Walker and Colledge 2013). While living in care facility, the only concern of patients are associated with inability to stay in touch with their family. The effective communication help them to understand that the professional are involved in their holistic care process and hence, this fact is included in their conscience that the healthcare facilities are able to work for the control of their disease and provide them with health improvement associated intervention (Fazel et al. 2012).

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Adverse Events In Healthcare

Why it is necessary to prevent adverse events on healthcare

Prevalence of adverse effects in health care ends up in causing harm to the patients, which includes the adverse effect such as falls, errors in medications, along with malnutrition, incontinence in addition to hospital-acquired pressure injuries and infections. The importance of preventing these adverse effects in health care mainly lie in the fact that these could cause a decline in the cognitive as well as the physical functions which most of the time is unrelated to the primary reason (Reeves et al. 2013). These adverse effects have a significant impact on the ability of the patients to perform the activities of daily life. In most of the cases it is seen that the older adults are most of the time vulnerable to the adverse events since they inherent complexities while managing their health care, which also leads to reduction in physiological reserves. In order to prevent such prevailing conditions there is a need to carry out effective communication with the patients along with their family members, and other health care professionals who are involved in care giving (World Health Organization 2015). It has been reported that most of the patients are involved in experiencing adverse effects of health care during their stay in hospitals therefore the health care professionals should be careful enough in order to prevent the adverse effects from occurring.

Type of adverse events

There are several type of adverse events that occurs due to the ineffective communication occurred during the care process. However, the extent of these differ from one another and hence, the negative impact of these adverse events differs in different patients (Cooper et al. 2012). The medicational error is the highly occurring adverse effect of the healthcare process and hence majority of the healthcare facilities are concerned about lowering the percentage of these in the process. On the other hand, strategies related to the malnutrition, elderly falls and medication administration should also be prevented so that in the process, no such medical adverse event could occur (Makary and Daniel, 2016).

Strategies to prevent adverse events

The top five evens that can potentially lead to the adverse events in healthcare include the adverse events related to skin integrity, laboratory, discharge/transfer/admission, slip & falls, medication. 1) In order to prevent fall among the aged patients, the right technology can be put in place. In this scenario hospitals can route the nurse calls directly to the mobile devices of the nurses for the quicker notifications. The nurses that carry the smartphones, wireless phones will have the ability to call the patients through their pillow speakers present on the bed on the patents (Rennke et al., 2013). This will enable the patients to both determine and prioritize the response; 2) laboratory is an area where there is scope for improvement because a majority of the diagnostic procedures occur with the laboratories. There is critical test management software that have the option to automate the process inserting data from test results. The information is sent directly sent to the mobile devices of the patients. This reduces the delay an enhances the delivery of the clinical results to the patient. 3) A large number of frustrating patient experiences arise from the transfer process/discharge/admission. At the time of admission, a message can be automatically sent to both the assigned nurse and the attending physician for the benefit of the patient. This is an effective way through which evaluation process of the becomes streamlined and the treatment procedures can be set (Pham et al., 2012).

Strategies For Preventing Adverse Events

Screening and assessment of the patients in order to minimize the risks occurring due to adverse events. In order to reduce such occurrences, the validated and authentic tools can be used to reduce the risks arising from pressure injuries that are acquired from hospitals and delirium, continence, malnutrition and mediation errors. The assessment and the screening procedures can be undertaken during the transition and admission of the patients to the other healthcare services (Marsh et al., 2014).

Communication with patient after adverse events

There are many reasons due to which a patient needs to be communicated when things wil go wrong. The reasons are mentioned as below

• The hospital administration might have the fear of the negative publicity.
• Disapproval within the colleagues.
• Threats arising from the malpractice and medical claims.
• Threats arising from censure.
• Fear of losing position and job.
• Fear arising due to the anger of the patient or the ones that are in authority (Vermeir et al., 2015).

Thus, the above mentioned reasons makes it necessary for responding to an adverse event. The first step towards correcting thee adverse event is to take care of the needs of the patient’s physical needs. Effective Communication To Prevent Adverse Events In Healthcare Essay Paper The four steps that must be taken immediately after the occurrence of an adverse event involves: 1) patient centric care; 2) developing a proper communication channel for the patient; 3) reporting to the appropriate parties; 4) checking the medical records (Zegers et al., 2016).

The third major step is not meddling with the medial equipment that has caused an adverse event. When the initial step of communication with the patient must be kept simple, care givers must also not play the blame game, have compassion and express empathy. It has been seen that the physician that have been responsible for the patient care is always the best option to initiate conversation with the patient. The physician is considered to be the most familiar person with the patient and also depending on the clinical condition of the patient and the future treatment options available for patient. It is important to mentions that the having an honest one to one effective communication with the patient is the best approach (De Meester et al., 2013).

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Conclusion

From the above discussion it can be concluded that the In the process of patient care and health improvement, effective communication is determined as one of the major factors using which critical healthcare situations are resolved. This communication can be verbal or written communication as it helps to provide a complete assurance that the process is efficient in providing aimed healthcare intervention to the patient. Prevalence of adverse effects in health care ends up in causing harm to the patients, which includes the adverse effect such as falls, errors in medications, along with malnutrition, incontinence in addition to hospital-acquired pressure injuries and infections. The importance of preventing these adverse effects in health care mainly lie in the fact that these could cause a decline in the cognitive as well as the physical functions which most of the time is unrelated to the primary reason. There are several type of adverse events that occurs due to the ineffective communication occurred during the care process. However, the extent of these differ from one another and hence, the negative impact of these adverse events differs in different patients. The top five evens that can potentially lead to the adverse events in healthcare include the adverse events related to skin integrity, laboratory, discharge/transfer/admission, slip & falls, medication.

Types Of Adverse Events And Prevention Strategies

1st and second author conceived the presented data. 1^st author developed the theory of the paper and provide detailed discussion of effective communication the paper and second author encourages the complete analysis of the paper. 1^st author developed the theoretical formalization and helped with the rough manuscript of the paper and second author analyzed the paper using critical thinking and sound skills. First author collected all the data from the around 10 peer reviewed journal and second author analyzed each information in order to obtain the accurate and unbiased data. Therefore, all of the author contributed their critical skills in writing the paper.

The authors are grateful enough to acknowledge the contribution of the (name of the research institute) for making it easy to work for us in this study.

References

Cooper, L. A., Roter, D. L., Carson, K. A., Beach, M. C., Sabin, J. A., Greenwald, A. G., and Inui, T. S. 2012. The associations of clinicians’ implicit attitudes about race with medical visit communication and patient ratings of interpersonal care. American journal of public health, 102(5), 979-987.

De Meester, K., Verspuy, M., Monsieurs, K.G. and Van Bogaert, P., 2013. SBAR improves nurse–physician communication and reduces unexpected death: A pre and post intervention study. Resuscitation, 84(9), pp.1192-1196.

Fazel, M., Reed, R. V., Panter-Brick, C., and Stein, A. 2012. Mental health of displaced and refugee children resettled in high-income countries: risk and protective factors. The Lancet, 379(9812), 266-282.

Makary, M. A., and Daniel, M. 2016. Medical error—the third leading cause of death in the US. Bmj, 353, i2139.

Marsh, K., Lanitis, T., Neasham, D., Orfanos, P. and Caro, J., 2014. Assessing the value of healthcare interventions using multi-criteria decision analysis: a review of the literature. Pharmacoeconomics, 32(4), pp.345-365.

Pham, J.C., Aswani, M.S., Rosen, M., Lee, H., Huddle, M., Weeks, K. and Pronovost, P.J., 2012. Reducing medical errors and adverse events. Annual review of medicine, 63, pp.447-463.

Reeves, S., Perrier, L., Goldman, J., Freeth, D. and Zwarenstein, M., 2013. Interprofessional education: effects on professional practice and healthcare outcomes (update). Cochrane Database Syst Rev, 3(3).

Rennke, S., Nguyen, O.K., Shoeb, M.H., Magan, Y., Wachter, R.M. and Ranji, S.R., 2013. Hospital-initiated transitional care interventions as a patient safety strategy: a systematic review. Annals of internal medicine, 158(5_Part_2), pp.433-440.  Effective Communication To Prevent Adverse Events In Healthcare Essay Paper