Health Sector Service Management Essay
The research paper Health Sector Service Management discusses various aspects that include a brief overview of wait times of the patients relating with health sector, causes along with their consequences. It is worth mentioning that in order to gain an in-depth knowledge about the prevalence of wait times across the health segment, a cross-examination of two hospitals namely Tawam and Al Ain is considered. One of the critical challenges faced by the healthcare organizations in recent times relating to wait times of the patients is patient satisfaction. Thus, certain challenges and solutions to mitigate these challenges are also depicted in this research paper.Health Sector Service Management Essay. In healthcare sector, waiting time is fundamentally regarded as the duration of time that passes particularly between receiving ‘Recommendation for Admission’ form by a hospital and the specific day of the admission of patient in the hospital. In general, waiting time associated with healthcare segment is viewed to be a time period between when a specific activity is mandated or requested and its happening. It has been apparently observed in this similar circumstance that if the aforementioned form is arrived at a certain delayed time at the hospital, the waiting time would generally appear quite shorter. Besides, waiting time in healthcare sector is also described as the total time taken by a patient starting from the registration till the consultation with the doctor. There generally exist two sorts of waiting time in this similar circumstance…. There generally exist two sorts of waiting time in this similar circumstance. One type of waiting time is viewed to be the time taken by a patient for making consultation with the doctor and the time taken for obtaining any medicine. The other type is the time taken by a patient particularly in registration is also regarded as one of the components of waiting time of a patient (Abdullah, 2005). The significant concern of waiting time can be related with triaging of patients. In this similar concern, the term triage is fundamentally regarded as a procedure that was initially executed especially by the militaries for the purpose of sorting their soldiers effectually who were wounded in any battle. Generally, ‘triage’is viewed to be the sole method through which healthcare professionals act proficiently towards categorizing the urgency of the medical requirements of the patients resulting in the deliverance of proper, secure and quality medical care to the patients. By taking into concern this particular approach of triage, it has been viewed that the prime intention of this process is to make sure that every patient is appropriately as well as timely treated at the time of their any clinical urgency. However, different healthcare organizations have been witnessed to face critical issues concerning waiting time that needs to be mitigated largely in order to support the patients by offering secure and quality medical care to them (Rambaran, 2009). In this research paper, a detailed investigation about a current management of service quality issue or problem faced by an organization today will be taken into concern.Health Sector Service Management Essay. In this
Healthcare management is a kind of process that seeks to manage and overlook properly one or two elements of the healthcare system. Today, great chances are there to become a manager within the healthcare field. If we find Apollo Hospital groups, it tends clear that they have applied healthcare management properly in their vast business. (Mclaughin, 2008) The current surrounding and environment for the healthcare organizations consists of many forces that demands extraordinary changes in the organizations. These forces consist of increased customer look, changing demographics, strengthen governmental pressure and rise in competition. Meeting such challenges requires efforts from the side of healthcare organizations such that they can be thorough with the fundamental changes and consistently inquire the new actions so as to produce new values. Healthcare is an information-intensive process. Pressures for the professional and healthcare managers is rising as healthcare organizations are looking for the ways that lessen the costs, enhance quality and able to access the managed care. Also, healthcare has been developed as a complex system. There should be proper coordination of the information technology with the twofold effects of the complicacies in organizations still assuring consistent growth in the field of medical technology. Health Sector Service Management Essay.
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In today’s world, Apollo Hospital Group has not only gained name but has also become a leader in the field of health care centers by delivering quality health care in Asia. Besides, it is being considered to be the biggest incorporated firm in healthcare aspect as well as it is complete in every aspect.
Apollo is a powerhouse which you can trust blindly as its business is vast expanded with over 50 hospitals inclusive of 8500 beds, diagnostic clinics, a chain of hospital management colleges and nursing schools across Asia. Aim of Apollo Hospital is to make use of advanced technology with old traditions which are running down from centuries.
Apollo Hospital Enterprise Limited was actually incorporated as a Public company in1979. Health Sector Service Management Essay.With the contributions of Dr. C Reddy, it became the first group that opened up the notion of corporate delivery in healthcare in India. It was then, the first company to be listed on the Bombay stock Exchange.
The objective behind the incorporation of Apollo Hospital is that it aims to deal with the day to day problems related to healthcare of families, to provide quality services in healthcare to its patients under common roof and at reasonable prices.
With this, it needs to have consultation with super specialties, specialties, Health check packages, dentistry procedures, comprehensive diagnostic services, 24*7 medical facilities and telemedicine.
The need and demands for quality healthcare services has been increased so fast that it has become an issue for the Apollo Hospital as well. With new trends, pressure is there to deliver new and better delivery services. Earlier people were coming to the healthcare centers but now healthcare centers have located themselves near to the patients’ house.
Other issues affecting healthcare management in Apollo Hospital is the managed care contracting, which has become a serious issue for every healthcare organizations. Health Sector Service Management Essay. Increasing the growth of healthcare contracting is foreseeable but some of the organization in healthcare field lacks proper data for the managed care contracting.
Healthcare organization is a field which is in relation to the set of activities including administering, managing and leading of hospitals, healthcare systems and network of healthcare clinics.
Healthcare management program was basically launched at the University in Chicago in United States of America in the year 1934. The program is for two years; first year is for providing formal graduation to the students and the second year is for the purpose of internship. Healthcare management developed as an independent profession in the year 1978. After which it is considered to be the hidden profession in the field of healthcare with the emergence of the involvement of low profile managers rather than directly involving professions like medicine and nursing. In the recent years, there is great need for the healthcare management in the organizations because the developed countries are facing problems in balancing quality, access to healthcare providers and systems and cost. Health Sector Service Management Essay.
Conventionally, influential people in healthcare organizations or association are defined as those who are sturdy, insistent, well-informed, somewhat brutal, smart, shrewd, and concerned. In accordance to this viewpoint, anybody who is capable of such personality and character can efficiently find the way in the jungle that healthcare management has become. However, on closer examination, merely possessing these traits is not sufficient. Influential citizens are not natural powerful. Quite, powerful people have an aptitude for performing, conversing, using, and developing whatever possessions they possess. Being influential is a talent. Achievement and brilliance in healthcare management habitually slot in bringing a variety of authoritative resources to stand on any meticulous situation, in the correct way and at the accurate time. The administration of an information structure successfully does not occur suddenly. The executive must make sure that it obtains market place in a controlled way.
The health care development has an effect on families in how they make use of and compensate for health care services. Societies face modifications in the kinds of providers obtainable as well as how society members make preferences to employ the health care structure.Health Sector Service Management Essay. The principle of this article is to explain the present health care development through related price, excellence, and issues. Inference for customers and the experts that hand out them are drawn. Family and customer science experts need to carry on and improve educational programming that have an effect on individual health behaviors, preferences for cooperating within care organizations, and participation in health care policy choices. Many books and articles are written on healthcare management:
New Frontiers in Healthcare Management by Deborah Shlian – this book states the opportunities and threats that have been faced by the healthcare management. Leadership challenges have been a greater threat in the healthcare organizations. It also states that still there is a rise in managed control enrollment, many mergers and acquisitions are going to take place, also the cost of prescription is on rise and an intense pressure is on employers to provide its employees with healthcare benefits. (Shlian, 2001)
Healthcare Administration by Lawrence Wolper – this book says that healthcare administration has become a major issue since the beginning of 21st century. It also states the ethical issues related to healthcare services as poor are paying more for healthcare services than rich.
Healthcare management by John R. Schermerhorn – with the tremendous change in the healthcare workplace, everyone needs to react to these changes. Managers are accountable for delivering high quality and creating diverse work environment. This book also says that at every level, managers have different roles to play and has to perform varied duties. (Schermerhorn, 2007)
Haimann’s Healthcare management by Rose T Dunn – this book is well written and able to deliver the role, duty and functions of supervisors in healthcare system. (Dunn, 2007) Health Sector Service Management Essay.
Advances in healthcare management by John Blair- this book contains research project or research proposal which includes state of the art reviews and research on some specific topics in the area of healthcare management.
The Next Generation of Healthcare delivery by Michael A Murer – this book states as healthcare services keeps on changing, it is vital for all the healthcare organizations to insistently check the patterns of development such that cost effective and high quality healthcare services can be delivered.
Healthcare Management: Organization Behavior and Design by Stephen. M Shortell – this book states the purpose of taking decisions by healthcare managers in their respective field. The objective of the book is to state the motivational factors for the employees in the improvement of the healthcare services. Some suggestions are being provided to healthcare mangers for providing motivation to their employees and coworkers. .
Risk Management Handbook for Health Care Organizations, by Hardcover, Jossey-Bass & Roberta Carroll – this is the 4th edition of the book which suggests the implementation of the risk management in healthcare organizations. All the associated risks have been carefully amended to show the prevailing and present changes in healthcare organizations and administrations. This book provides the information regarding legal, regulatory updates to the new professional and healthcare managers. This book makes use f user-friendly technique and represents information regarding new up coming risks in healthcare industry. Health Sector Service Management Essay. It also consists of timely approaches or measures for patient safety, risk financing, error reduction and bioterrorism response and preparedness. Show the
Management Principles for Health Care Professionals, by Joan Liebler, Paperback, Fourth Edition, Jones and Bartlett Publishers – The book is perfect for those healthcare professionals without any need for knowing their field for specialty. The realistic commands and instances in the book show the multidisciplinary backgrounds.
Jim Ayers & Larry Benson
Administrative Radiology Journal, August 1995
This article states that there are 10 ways in which managers can coordinate with the difficulties of healthcare environment. These 10 ways are divided into three categories which are operations control, operation effectiveness and operation control. This is basically for healthcare professionals to be able to deal with managed care.
Administrative Radiology Journal, December 1994
Many healthcare professionals have to face unnatural management challenges. This article suggests how these professional can deal with the current realities related to healthcare market various kinds of tools and methods have been mentioned in this article for rewarding and measuring the performance of doctors and professionals.
James B. Ayers & Robert C. Bonhag, DMD
Administrative Radiology Journal, Date: November 1998
The key to success of healthcare organizations are the people. As there is intense competition among the healthcare organizations, new innovative ideas and rewards for measuring future success is necessary.Health Sector Service Management Essay. The article suggests that there is need for evaluating current performance as well as there is need for the development of new reward techniques so as to have satisfaction from the employee side and enhancement of competitiveness
Jim Ayers, Lawrence Benson, & Robert Bonhag DMD
Journal of Healthcare Resource Management, October 1996
The healthcare providers are confused so as to which healthcare industry is in difficulty with physicians, hospitals and group of physician to deal with managed care and patient customer providers. It is vital for the providers to respond to the requirements of the managed care organizations and HMO’s.
Jim Ayers & Mark Marcussen
Administrative Radiology Journal, March 1989
There is an urgent need for the cost-effective delivery of healthcare services. Most of the service industries are reluctant to adapt the industrial tools in designing their performance process and evaluating their performance. This article suggests such tools for the healthcare setting.
The conventional, lucid administration model recommends that development will advance organizational conclusions. Healthcare organizations face extensive ambiguity in their surroundings. To reduce uncertainty, healthcare organization seeks to “be familiar with” their surroundings through scrutinizing behaviors; to lessen prospect uncertainty, they plan predictable environmental changes and intend desired outcomes.Health Sector Service Management Essay. Strategic planning augments the probability that the healthcare administration’s structure, strategy, culture, and any other key preferences will fit mutually and fit within the up-and-coming environment.
The healthcare trade and practice literature usually propagates the lucid management model. The Malcolm Baldrige Health Care Criteria for Performance Excellence, for instance, take in widespread course of actions for strategic planning. The decisive factor highlights mounting and computing objectives and connecting goals to strategies besides the Baldrige model, perfect models of the healthcare management are obtainable in healthcare management textbooks and the practice literature. A fundamental statement of these replicas is that arranging the strategic planning procedure will result in enhanced organizational performance. Kaplan and Norton, with their strategy planning and impartial scorecard organizations, stand for this viewpoint in the modern universal business literature.
Many of the researchers have offered theoretical confronts to the lucid model. An official strategic map can initiate administration in decision-making procedure and restrain healthcare organization’s ability and suppleness to react to rapid changes in the surroundings. Intricacy science theory disputes that strategic planning is useless in multifaceted adaptive systems, counting healthcare delivery organizations, where the lively recitation of the organization is vague Surprises are predictable, and they are not the outcomes of lack of knowledge . Health Sector Service Management Essay.
Besides, marketing of the healthcare organizations is important to create awareness about its existence and services which it is offering. Precision should be followed such that hospitals and healthcare organizations follow certain rules and ethics. To take care of ethical issues by Apollo Hospital, the staff and authorities of the hospital should be certain about the information which they are going to provide while advertising their organization. The information and data so provided should not be false and have accuracy in it. Whilst marketing their healthcare management in the organization, Apollo should take care that they are not forcing people for adopting their services or they are not making use of any harmful tools of marketing. The main purpose of the marketing should be the health of the patient; this objective should be the main tool for marketing. Profit is vital but should not be the basic principle for the organization.
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The present issue in healthcare research is concerned with the fact that medical research is now only related to developing countries and low income groups. Earlier it was carried in the developed countries.Health Sector Service Management Essay. The main purpose of this shift is the rapidness and ease with which healthcare organizations have to spend less money that are needed for running trials in such countries. Even the application of ethical regulations and rules are much less in these countries.
It is easy to have participation from the members for trials in low income countries as poor people are in favor of accepting such proposals by the rich medical and healthcare organizations such as Apollo. The underlying problem in such case is providing information to the participants regarding the research study, effects of the drugs and the kind of. Health Sector Service Management Essay.