Satisfaction Survey For Healthcare Professionals Essay

Satisfaction surveys allow healthcare professionals to make positive changes in the way care is delivered. These adjustments aim to use the patients’ input to maximize satisfaction in the future. The “Myth Busted!” article under analysis highlights the importance and the limitations of collecting data on patient satisfaction, whilst making the key point that patient satisfaction does not necessarily correlate with the quality of care. Despite their constructive nature, the authors stress that these surveys are error-prone. An important limitation is that the services provided by the healthcare team are not the only factors affecting satisfaction level. Nonetheless, the authors state that in spite of the shortcomings of the surveys, they are a useful tool in improving healthcare, and that strict measures have been taken to elevate them.Satisfaction Survey For Healthcare Professionals Essay Likewise, they state that a key adjustment is the shift from the original satisfaction-type survey to those that focus on the patient’s experience. As a result, the healthcare team is able to better assess their success in giving the patients a positive experience, and adjust the execution of services that may hinder this goal. The authors propose that integrating the patient into the satisfaction equation helps overcome the deficits of the simplistic satisfaction surveys. They make the point that this change in the role of the patient from a mere source of information to an active participant is the key to proper evaluation of care and improvement to the healthcare system. According to the article, the solution to the problematic limits of satisfaction surveys is to shift the focus to an in depth analysis of the patient’s experience.Satisfaction Survey For Healthcare Professionals Essay

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Part 1 Survey
On a scale of 1 to 5, where 5 is excellent and 1 is poor, please rate the following questions:
1. How easy was your personal access to the care setting?
2. How would you rate the waiting time experience?
3. How friendly was the staff?
4. How strongly do you feel about recommending this care facility to a friend or family member?
5. Please rate your overall experience.
Part 2 Data Collection Plan The purpose of this essay is to describe a data collection plan for a health care facility interested in improving their organization. This essay will describe the necessary components of a system that can successfully address the many questions that arise when deriving a new approach that uses data to infer new trends. The health care unit in question is a suburban located facility that serves around 10,000 patients on an annual basis. The goal of this plan is to improve both the effectiveness and efficiency of this organization so it can best serve the people that need them in their community.Satisfaction Survey For Healthcare Professionals Essay

Patient Satisfaction – Why It Matters and How To Improve It
Posted on July 28, 2019 by Sharon Mason Parker
Patient Satisfaction – Why It Matters and How To Improve It

Though the answer may sound obvious to many of you, the question is still worth asking: What do we mean by patient satisfaction?

Simply put, patient satisfaction is an indicator of how well the patient is being treated at your medical practice. The “how well” refers not only to the quality of care but also to how happy a patient is with the treatment he or she received. It is a measure of care quality and gives healthcare providers valuable insights into various aspects of healthcare, including the effectiveness of their care and their level of understanding.Satisfaction Survey For Healthcare Professionals Essay

Patient satisfaction, while always a critical factor, has recently gained momentum in the healthcare space. In the wake of the patient-centered healthcare environment, patients are demanding a bigger role in managing their healthcare, and they expect a higher level of commitment and care from their providers. Healthcare providers are adjusting their strategic plans accordingly.

Many medical facilities are starting to pay attention to patient experience and satisfaction. According to a recent survey, more than half of healthcare practitioners admit that patient satisfaction is one of their top three priorities. Should you be one of those healthcare practitioners? What steps should you take to improve your patient satisfaction score?Satisfaction Survey For Healthcare Professionals Essay

To answer many more such questions, we first need to understand the importance and relevance of patient satisfaction.

Patient Satisfaction – Why It Matters and How To Improve It
Why patient satisfaction matters
Improving patient satisfaction has become one of the primary goals for a lot of healthcare providers. The reason is simple: patient satisfaction level is directly linked to key success metrics for hospitals and individual healthcare providers. Patient satisfaction impacts clinical outcomes, patient retention and reimbursement claims.Satisfaction Survey For Healthcare Professionals Essay

Thanks to the Internet and social media platforms, patients are now aware of the care quality that their providers are offering. Patients are setting new expectations for convenience, transparency and collaboration, and healthcare facilities are developing strategies to meet these new demands.

While acknowledging the need to improve patient satisfaction is an important first step, from there it can be a tough task to understand what changes will yield the best results. Providers need to have an honest assessment of what their practice and services look like from when a patient first schedules an appointment all the way through follow-up with a doctor. Changes, big and small, during this process can improve a patient’s overall experience. There are many reasons why patient satisfaction is one of the top priorities for every medical practitioner. Here are some of the obvious ones.Satisfaction Survey For Healthcare Professionals Essay

Healthcare organizations operate in uncertain times of healthcare reform. Therefore, strong, ethical and professional leadership can guide organizations to act in the best interest of the staff and patients. Ethical culture, with its expected input of virtuousness and emotional wellbeing, can positively enhance outcomes independently of individual employee’s specific value and ethics, as a result, managerial efforts should be heavily focused on creating an ethical culture (Ruiz-Palomine, Martinez-Canas, & Fontrodona, 2013). Improving employee’s perceptions of ethics in the organization, such as fairness, clarity of expectations, accountability, and leadership prioritization, could impact healthcare organizational outcomes (Cohen, Foglia, Kwong, Pearlman & Fox, 2015). In the current health care arena, the level of patient satisfaction depends on clinical leadership and nurses’ ability to communicate effectively during the delivery of care (Moore et al., 2016).Satisfaction Survey For Healthcare Professionals Essay

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The drive to provide effective communication to the patient stems from new financial sanctions implemented by CMS, which can withhold two percent of hospitals’ inpatient payments (CMS, 2016). The consequence of the new financial sanctions is that acute care hospitals focus on increasing patient satisfaction and organizational performance through improving communication (Mazurenko et al., 2016). Recent studies on hospital communication indicate that an open dialogue between patients and nurses positively influences the patients’ experiences and satisfaction assessments (Ford, Huerta, Diana, Kazley, & Menachemi, 2013). These links between organizational ethical culture and outcome verifies the importance of organizational ethical culture and its impact on productivity and customer satisfaction.Satisfaction Survey For Healthcare Professionals Essay

There is very limited empirical research on the relationship between an organizational ethical culture and patient satisfaction in health care organizations. According to Riivari and Lasma, (2014), organizational ethical culture influences innovation and they have concluded that strong ethical culture has a direct impact on organizational culture and innovation. Nevertheless, this study did not include other aspects of an organization’s outcome such as financial outcome, productivity, efficiency, commitment, and work satisfaction. Riivari and Lasma, (2014), recommended further research to include these outcomes. Ethical leadership behavior is related to the perception of ethical climate, and ethical climate mediates the influence of the managers on individual ethical behavior outcome (Demirtas & Akdogan, 2015). However, findings of this study cannot be generalized to other industries and they suggested further research should include other variables and outcomes as counter-production and group level behaviors.Satisfaction Survey For Healthcare Professionals Essay

The aim of this research is to address the gap in literature and explore healthcare organizational ethical culture’s impact on patient satisfaction. Improving patient satisfaction and organizational performance has been a challenge for healthcare organizations. In the past, research on organizational ethical culture and performance has yielded limited results on ethical culture influence on the healthcare industry, in particular, its effect on patient satisfaction (Cohen et al., 2015). Hence, when healthcare organizations possess high level of ethical culture they experience less staff turnover, more productivity, increased patient safety, cost effectiveness, and a high level of patient satisfaction. Effective leadership in healthcare is important for the achievement of optimal patient outcomes (Wong, Cummings, & Ducharme, 2013). Recent studies on hospital communication indicate that an open dialogue between patients and nurses positively influences the patients’ experiences and patients’ satisfaction assessments (Ford, Huerta, Diana, Kazley, & Menachemi, 2013). Nursing care has the most substantial impact on the HCAHPS overall rating top-box percentage with measuring patient satisfaction and can have implications on hospitals reimbursements (Wolosin, Ayala, & Fulton, 2012).Satisfaction Survey For Healthcare Professionals Essay

There are a number of studies that have identified the relationship between ethical culture, climate and moral distress in healthcare (Atabay et al., 2015; Oh & Gastmans, 2015). Other studies explored the correlation between ethical climate and organizations’ effectiveness including job satisfaction turnover and commitment (Demirtas & Akdogan, 2015; Huang, You &Tsi, 2011; Ebtisam Aly, 2017). However, the proposed study will offer new insight into the application of corporate ethical virtues on patient care delivery and patient satisfaction regarding nursing communication. The findings of this study will contribute to the body of knowledge concerning ethical theory and model, as well as its relationship to patient satisfaction. The specific focus of this study lies in the examination of a relationship between organizational ethical virtues in nursing and patient satisfaction in a large academic hospital.Satisfaction Survey For Healthcare Professionals Essay

The researcher will use a quantitative methodology to examine the relationship between nursing ethical culture and patient satisfaction at a large academic center in North East United States. The primary foundation of this study is the Corporate Ethical Virtues (CEV) model as it formulates normative and multi-dimensional measures for evaluating the ethical culture of an organization (Kaptein, 2008). This study seeks to investigate the relationship between nursing ethics as perceived by frontline nursing and patient satisfaction. The researcher will collect data using the corporate ethical virtues model (CEV) to measure ethical culture (Kaptein, 2013), facilitated by using Survey Monkey, a web-based survey tool. The Opinion Meter, which is based on the questions on the Hospital-Consumer Assessment of Healthcare Providers and Systems (HCAHPS; CMS, 2015), will be used to measure patient rating of nurses’ communication during their hospitalization. The Opinion Meter survey will be administered directly to the patient that is assigned to the same nurse (Appendix G).Satisfaction Survey For Healthcare Professionals Essay

The remainder of this chapter will focus on the background of the study, statement of the problem, purpose of the study, the proposed research questions and hypotheses, how this research will advance scientific knowledge, and the significance of the study. Moreover, this chapter contains a brief overview of ethical leadership, organization’s ethical culture, patient satisfaction, as well as rationale for using quantitative research methodology and the research design. This chapter will conclude with a list of the definition of terms, assumptions, limitations, delimitations, and a summary organization of the rest of the study. Satisfaction Survey For Healthcare Professionals Essay